Water and sewer service for Derry, PA

Online at derryboro.authoritypay.com with the CID number printed on your bill. You can also pay at the Authority office by cash, check, money order or credit card, or at AmeriServ's Derry branch by cash or check. After hours there's a payment drop box outside the office's main entrance, and you can sign up for automatic bill payment.

Monday, Wednesday and Friday from 8 AM to 3 PM, closed for lunch from noon to 12:30. The office is closed Tuesday and Thursday. For an emergency or after hours, call 724-694-2305 and leave a message.

Almost never in the way people expect. A water meter is mechanical, and as it ages it slows down until it stops; it doesn't start running fast. A high bill usually means a leak, and most leaks are in a toilet. Check your meter's leak dial with all water off: if it moves, water is going somewhere.

Read your meter at night after the day's water use and again in the morning before anyone runs water. Any difference leaked out overnight. For toilets, put 12 drops of food coloring in the tank, don't flush, and check the bowl after 15 minutes; color in the bowl means a leak. The office will mail you free dye strips if you call.

On an analog Sensus meter, the small red dial is the leak detector: one full turn is 10 gallons, so one turn in 15 minutes adds up to around 28,000 gallons in a month. On the newer digital Sensus iPERL, open the hinged lid and the first number shown is your reading; close and reopen it to see current gallons per minute.

No. The Municipal Authority of the Borough of Derry does not add fluoride to the water.

Hard-water minerals. Derry's water carries dissolved calcium, iron and manganese, and heating it, as your water heater does, leaves them behind as white powder or small beads on aerators and showerheads. Flushing the line clears them, and soaking the fixtures in vinegar dissolves the calcium.

The Authority's 2025 drinking water quality report found that no maximum contaminant levels or treatment techniques were exceeded, and the water met all EPA and Pennsylvania standards. Read the full 2025 water quality report. People with weakened immune systems should ask their doctor about drinking water, as the report explains.

No. The Authority doesn't work on private service lines, so call your plumber. If the meter was damaged, call the office; a service charge may apply to turn the water off at the curb while repairs are made.

The property owner is ultimately responsible for the water and sewer bills at a rental, even when a tenant has the service in their name.

Fill out an application at the office at 620 N. Chestnut Street, call to have one sent, or download the application for service. If you're a tenant, your landlord must sign it too.

So someone can check that water is running and the pressure is right. The Authority's regulations don't allow turning water on to a vacant property.

Under the rate schedule effective January 15, 2025: a 3/4 inch service is $1,500 (connection fee $420, existing system fee $780, distribution portion $300) and a 1 inch service is $2,100, each plus the cost of installation. Larger lines are billed at actual cost with minimums from $4,000 for 2 inch to $12,500 for 8 inch.

Type K soft copper or CTS/200 plastic, at least 3/4 inch, buried at least 4 feet with a foot of select fill or rock dust over the pipe. Fittings are brass compression or flared, with no solder joints, glued joints or tees underground. Trenches stay open until the Authority inspects them. Full details are in the plumbing requirements.

When the service line is 100 feet or longer, or the home has no basement. The pit needs a frost-free double lid. The outside setting fee is $500 for a 5/8 by 3/4 inch meter and $600 for 1 inch.

Use the sanitary sewer inspection request form and its instructions, and return it to the office.

The third Wednesday of every month at 7 PM in the Water Authority office complex at 620 N. Chestnut Street. Meetings are open to the public. The next two are November 18 and December 16, 2026.

Under the Authority's Right to Know policy, send a written request. The Authority Manager is the Open Records Officer and logs each request and its response.

The Derry Water Company was chartered on May 4, 1887, and water first ran into Derry's taps on March 31, 1888. Ethel Springs Reservoir followed in 1900. The Authority bought the water system in 1952 and the Borough's sewer system in 2011.

The Authority provides water and sewer to all four wards of Derry Borough, including Goosetown and DeVinney Hill, and water only to a list of Derry Township neighborhoods from Elmadale and New Derry to Peach Hollow and Millwood. See the full service area, or call 724-694-2305 to confirm.